Frequently asked questions
There are no up-front costs with Harbortouch. You need only pay for the shipping costs. UPS Ground, UPS 2-Day Air, and UPS Next-Day Air are available.
Harbortouch offers a 30 Day No-Risk Trial Period for all of our POS systems. If you find that you are not completely satisfied, simply return it with no further obligation.
Click on the Contact Us button below. One of our order administrators will contact you via telephone or email, whichever you prefer. To make it simple for you, we collect the information over the telephone or online to begin your service.
Harbortouch collects a copy of your menu and professionally programs your POS before we ship it to you. Your Order Administrator will review the menu you, have it programmed, and review it with you before we ship your POS. If you need to make changes after that, you can make the changes yourself on the POS, through our online POS Management called Lighthouse, or you can ask our Support Department can make them for you remotely. All of these methods are included in your service agreement.
After shipping your POS, your Order Administrator will contact you to schedule a time for one of our professional installers to visit your place of business. This FREE service is included in the service agreement with the Elite Hospitality and Retail POS systems.
Harbortouch guarantees every product listed in the service agreement. If any POS, printers, cash drawer, kitchen video display unit, or bar code reader malfunctions, Harbortouch will send a replacement unit Next-Day Air.
Establishing a merchant account with Harbortouch is easy. Take advantage of our free equipment offerings, or use your existing equipment if you like, and receive competitive processing rates. Harbortouch enables you to accept all major credit and debit cards as well as emerging payment types such as EMV chip cards and NFC mobile payments.
If you are already processing credit and debit card payments, we can perform a rate review to ensure that you receive the best rates available.
Harbortouch offers 50 free customized, full color cards and a 60-day free trial to all of our merchants. We offer a variety of card options to best suit your specific needs. Choose from a broad selection of professionally designed card templates or produce your own cards with custom artwork and images.
A simple and intuitive online interface allows you to easily select a template or upload your own image and then customize the cards according to your unique business requirements.
Harbortouch Online Ordering allows you to accept orders online through a customized and branded menu. When a customer orders through your website, a ticket will automatically be generated within your Harbortouch POS system. This solution is fully integrated with your existing POS menu to provide a seamless ordering experience for both you and your customers.
- Quick and easy set-up
- Custom branded online menu
- Full integration with your Harbortouch POS system
- Menu changes and updates are automatically synced with your POS system
- Instantly receive online order notifications via email and/or your kitchen printers
- Google Maps integration for delivery orders
- Customers can add special instructions or split tickets for group orders
If you have more questions, please contact us.
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